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This site is no longer maintained.
My current weblog.
Wednesday, July 17, 2002Joel Spolsky offers some examples on how performance metrics hurt customer service at Amazon and Gateway, while plugging Measuring and Managing Performance in Organizations by Austin, Lister, and DeMarco.
See also Bruce Tognazzini's article: Call Center: Profit or Loss? How Call Centers can Make or Break Companies.
Belkin releasing Bluetooth adapters: USB, PC Card, and Compact Flash Type II varieties, all under $90. Let the Bluetooth price wars begin...
[via 802.11b News and others]
Google! DayPop! This is my blogchalk: English, United States, Florida, Sunny Isles Beach, Bryce, Male, 21-25!
Yeah, I'm late to the meme party...
Microsoft brings Remote Desktop Client to Mac OS X
The new RDC client enables Mac users to access and run their Windows computer and Windows applications right from their Macintosh computer. A viable solution for companies with Macintosh computers that need to collaborate with Windows users using non-Mac applications, RDC allows access to Windows-based data, applications and network resources by connecting remotely from virtually anywhere. [Download] [via ActiveWin]
This is huge for Windows SysAdmin geeks afflicted with Apple lust.
From the Macworld 2002 keynote: iPod support for Windows coming in August.
